Privacy Policy

Our Commitment to Your Privacy

At AquaHearth Vacaville Pool Care, we respect your privacy and are committed to protecting your personal information. This privacy policy explains what information we collect, how we use it, and your rights regarding your data. We only collect information necessary to provide quality pool care services.

Information We Collect

We collect information you provide directly to us when you request services, create an account, or contact us. This may include:

• Your name, address, email, and phone number
• Property details including pool size, type, and equipment
• Payment information and billing address
• Service history and preferences
• Communications with our team
• Access information for gated properties or secured areas

We may also collect information automatically through our website, such as your IP address, browser type, and pages visited. We use this data to improve our website and understand how customers find us.

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Schedule and perform pool cleaning and maintenance services
• Process payments and send invoices
• Communicate with you about your service
• Send appointment reminders and service updates
• Respond to your questions and requests
• Maintain records of services provided
• Improve our services and customer experience
• Send promotional offers if you have opted in to receive them

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these specific situations:

• With service providers who help us operate our business, such as payment processors or scheduling software
• If required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our customers
• With your consent for specific purposes

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. We use secure servers, encrypted connections for online payments, and limit employee access to personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through our website or stored in our systems.

Your Rights and Choices

You have several rights regarding your personal information:

• You can review and update your account information at any time
• You can opt out of promotional emails by clicking the unsubscribe link
• You can request a copy of the personal information we hold about you
• You can ask us to correct inaccurate information
• You can request deletion of your information, subject to our legal obligations

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. We keep service records for tax and legal purposes. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly. Continued use of our services after changes means you accept the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and share. You have the right to request deletion of your personal information and to opt out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, contact us using the information below.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

AquaHearth Vacaville Pool Care
630 Eubanks Ct Suite 400
Vacaville, CA 95688
Phone: (707) 221-5355
Email: hi@vacavillepoolcare.com